Terms & Conditions
Trackers are the responsibility of the hirer, including trial loans. It is the responsibility of the hirer to chase any trackers taken home by competitors, not Dot Track Asia.
Where Dot Track Asia sends Trackers to an event this is done by registered post, Dot Track Asia will be responsible for them until the delivery is signed.
The hirer is responsible for the sending (or hand delivery) and until arrival of the units back to Dot Track Asia office or Dot Track Asia personnel.
Dot Track Asia offers no insurance for the trackers – if loss of a tracker is a concern the hirer needs to seek insurance themselves.
Current price for a replacement tracker is HK$ 900. This includes the hardware and the admin required.
For normal weekend hires – trackers need to be with Dot Track Asia by the Tuesday following the weekend. Special arrangements can be made should it be required.
Late returns will result in an additional charges. Please see below.
Dot Track Asia relies on the service of mobile operators and cannot be held responsible for the provision of in a particular area or failure of these services.
Viewing the tracking website and use of the Dot Track Asia online management area require an internet connection via Wi-Fi or broadband. Dot Track Asia cannot be held responsible for the provision of in a particular area or failure of these services at any time.
Dot Track Asia makes best effort to ensure 99.9% up time of our web services, these are provided by a third party and we cannot be held responsible for the failure of these services. It is in our interest to ensure service is provided as quickly as possible.
The trackers we provide have an SOS button which requires a mobile signal. We don’t recommend that this feature is relied upon by event organisers but rather supplements existing procedures. We will not be held responsible for the operational failure of this feature on the tracker.
Timing of the leaderboard, should it be required – Dot Track Asia provides a timing service that uses the GPS data sent to our servers. This is reliant of third party services (GPS Satellites / mobile coverage / web servers) and is reliant on correct placement of the tracker. We will not be held responsible for errors in this data.
Dot Track Asia will only field enquiries on tracker position data from event officials or from the emergency services.
Trackers hired by Dot Track Asia can only be used for events or solo efforts where the participant willingly understands they are being tracked - we are not interested in supplying our services for covert tracking, please do not ask.
The use of tracking devices / Dot Track Asia portal shall indemnify, defend and hold harmless Dot Track Asia from and against any claim, demand, cause of action, loss or liability (including solicitor’s fees and expenses) for any property damage or personal injury arising from the use of Equipment or service by any cause.
$30 / day per day per tracker.
For event hires that are posting back our trackers please ensure they have been picked up/posted by 10am Wednesday to ensure reaching our offices by Tuesday evening and avoid late charges.
Late charge will start on at end of the day expected back to Dot Track Asia. So arrival on the Wednesday would be 1 day over. At 2 weeks the cost of a replacement tracker will be added to the invoice. If tracker is subsequently returned within 6 months then 50% of the value of the tracker will be refunded.
If tracker is known to be lost please contact ASAP to avoid the $30 per day charge.